Negative financial expectations and positive results yielded by applying procurement practices to travel management are accelerating interest in what companies decide to measure, the models of measurement they devise and the tools they use to do so.
Business Travel News’ 2008 Procurement Practices study examines how and how much such practices are being applied to travel. It provides an understanding of the expectations travel and procurement practitioners have about travel and travel spending in the near term as well as their outlook on the relative importance of controlling costs versus ensuring a suitable level of service.
While building on the baseline of original research that we conducted last year, this year’s study is an attempt to drill down even further to understand the use of specific contractual agreements that establish service levels and measurements of current and prospective travel supplier performance and traveler behavior.
Tags: Business, Business Travel, business travel news, contractual agreements, controlling costs, eci, financial expectations, measurements, metrics, models, original research, practices study, relative importance, rf, rv, suitable level, supplier performance, traveler